Cancellation and refunds

1. Cancelling

You may cancel your Salary PayPack subscription at any time by writing to us from your registered email address, using the details on the Contact us page.

Cancellation takes effect at the end of the period you have already paid for. Until then you keep full use of the software.

2. No refund once a subscription is taken

Fees are paid in advance for a month or a year. Once a period has been paid for, the fee for it is not refunded, in whole or in part, if you cancel during the period or do not use the software.

3. When we do refund

If you pay twice for the same invoice, or pay more than the invoice amount, we refund the extra amount.

Tell us with the payment references. Once we have verified the extra payment we refund it to the account it came from within 7 working days.

4. A payment that failed

If money left your account but the payment did not reach us, it is returned by your bank or the payment gateway according to their own timelines. If it has not come back within 7 working days, write to us with the reference and we will follow it up.

5. Try before you pay

You can try the software on our demonstration before subscribing. Where a free first month is offered, no fee is charged for it, so there is nothing to refund.

6. After a subscription ends

Your records are not removed. The account becomes read-only, and you can see and download your registers and reports.